EMS PRO Admin

Total employees -

Present today -

Absent today -

Pending leaves -

From To Branch Department Employee Rows

Reporting timezone: Asia/Kolkata

Active employees-

Total calls-

Connected calls-

Business calls-

Personal calls-

Pending review-

Total talk time-

Business talk time-

Connected rate-

Business ratio-

Productivity score-

Call window-

Trend

Daily Productivity

Calls and productivity score during the selected period.

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Call Mix

Classification Breakdown

Leaderboard

Employee Rankings

Click an employee row to view the underlying calls.

0 employees

Rank	Employee	Branch / Department	Total	Connected	Business	Personal	Pending	Talk Time	Business Ratio	Score	First / Last Call
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Drill-down

Individual Calls

Filter the detailed records by call type and classification.

Search Call type Classification Connection Minimum duration Maximum duration Rows

0 calls

S.No	Employee	Number / Contact	Type	Classification	Started	Duration	SIM
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Company Contact Master

Indexed business-number directory for call classification.

SearchTypeStatus

S.No	Contact	Phone	Type	Code	Branch	Assigned	Status	Action

Enterprise CSV Import

Uploads are queued and processed in the background. Large files can continue while the admin uses other pages.

File	Status	Progress	Total	Inserted	Updated	Invalid	Errors

Pending Numbers-

Pending Calls-

Business Calls-

Personal Calls-

Ignored Calls-

Active Rules-

Call Intelligence

Manager Contact Review

Review unmatched numbers without automatically penalising employees as personal calls.

SearchFromTo

S.No	Employee	Branch / Department	Number	Calls	Connected	Talk Time	First Call	Last Call	Phone Name	Action

Employee Work type From To Disposition Campaign

0 rows

Date/Time	Employee	Work	Contact/Lead	Campaign	Phone	Call	Duration	Disposition	Evidence
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From To Campaign Branch Employee

Campaign leads and follow-up activity may include records created independently of attributed calls.

Call performance

Total calls-

Talked-

Total talk time-

Avg talk time-

Unique Raw-

Unique Leads-

Raw → Lead promotions-

Campaign activity

Leads Created in Period-Lead records created during the selected dates. Employee filter uses current Lead assignment.

Follow-ups created-

Lead funnel

Assigned reflects current Lead assignment inventory in the selected campaign scope.

Leads Assigned-

Leads Attempted-Distinct Leads with attributed Lead dials in this period.

Leads Connected-Answered or talk-time evidence; not Busy/No Answer.

Qualified Leads-Interested or Converted call outcomes completed in this period.

Converted Leads-Converted call outcomes completed in this period.

Target progress

Call target progress-

Lead target progress-

Health / exceptions

Outcome Without Call-Outcomes recorded without making a phone call

Pending correlation-

Issues-

Employee performance

Lead funnel by employee

Employee	Assigned	Attempted	Connected	Qualified	Converted	Calls	Talked	Talk time	Promotions	Follow-ups
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Work mix

Raw vs Lead

Outcomes

Dispositions

Disposition	Count
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From To Branch Department Employee Rows

Time Window All Day Custom

Calculation Scope: All Day · Asia/Kolkata

Device call activity

Total device calls-

Incoming-

Outgoing-

Missed-

Rejected-

Unknown-

Not-picked outgoing-

Talked-

Zero-duration-

Total talk time-

Avg talk time-

Unique numbers-

Repeat call records-

First / last call-

Repeat call records = total device calls minus unique numbers. This is an informational volume metric only and does not by itself indicate misuse. Calls with missing normalized phone numbers are included in total device calls but not counted as unique numbers.

Phone classification

Phone classification is based on existing contact/classification rules and is independent of EMS_PRO work attribution.

Business-

Personal-

Pending review-

EMS_PRO attribution

Primary KPI uses talked calls only (duration > 0). Zero-duration device calls remain visible for volume/compliance but do not reduce talked-call attribution.

Talked-call attribution-

Attributed talked calls-

Unattributed talked calls-

All-device attribution-

Attributed calls (all)-

Unattributed device calls-

Raw calls-

Lead calls-

Named campaign calls-

Legacy / no campaign calls-

Attribution health

Pending attribution-

Correlation issues-

Compliance / review signals

Review signals highlight patterns requiring context. They are not automatic findings of employee misconduct.

Compliance scope: All Day · Asia/Kolkata

Attribution-supported era boundary loading…

Calls synced to EMS_PRO remain on the server even if later removed from the device. Pre-sync deletions may only be recoverable through dial attribution.

Compliance Policy Settings Global review thresholds for Compliance signals

These settings create review signals for management attention. They do not automatically determine employee misconduct.

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Repeat Activity

High repeat concentration % Top number minimum call count

Call Duration

Zero-duration outgoing % Minimum outgoing calls for percentage evaluation Short-call maximum duration (seconds) Short-call concentration %

Attribution

Low POST-era attribution coverage % Minimum POST-era calls before coverage evaluation

Pending / Sync

Old pending attribution hours Sync delayed hours Heartbeat delayed hours

Reason for change

Policy Change History Admin audit trail for compliance thresholds

Date / Time	Admin	Action	Changed Fields	Reason
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Pre-attribution calls-

POST-era device calls-

POST-era attributed-

POST-era unexplained-

POST-era coverage-

Employees with review signals-

High repeat activity-

Zero-duration activity-

Short-call activity-

Unexplained POST-era calls-

Sync risk-

Old pending attributions-

Correlation issues-

Employee review

Compliance & review by employee

0 employees

Employee	Device calls	Unique	Repeat	Top # calls	Top # %	Zero out	Zero %	Short	Short %	PRE calls	POST calls	POST attr	POST unexpl	POST cov %	Pending	Oldest pend	Corr issues	Last sync	Call log perm	Battery/bg	Review signals	Evidence
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Employee performance

Daily call operations by employee

0 employees

Employee	Branch	Department	All calls	Device calls	Inside window	Outside window	Unique numbers	Repeat calls	Talked	Talk time	Incoming	Outgoing	Missed	Not picked	Business	Personal	Pending review	Attributed	Unattributed	Talked attribution %	Raw	Lead	Campaign	Legacy	First call	Last call
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Registered devices -

Healthy -

Offline-

Required permissions disabled-

Battery restricted-

Delayed / stale-

No internet-

GPS/location off-

Pending uploads-

Never synced -

Calls uploaded today -

Devices with errors -

Search Branch Department Health

0 devices

S.No	Employee	Branch	Department	Device	App / Android	Health / Score	Permissions	Battery / Network	Pending	Heartbeat	Last Sync	Last Call	Today	Total	Last Error	Device Action
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Total Holidays

0

Company-wide

0

Branch Holidays

0

Optional Holidays

0

Employees-

Present days-

Absent days-

Leave days-

Late count-

Total working-

Attendance %-

Period days-

Daily Employee Attendance

Review employee attendance for the selected reporting period.

0 employees

S.No	Employee	Branch	Department	Designation	Check In	Check Out	Working	Status	Active Event	Late	Productivity	Action
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Total 0

Pending 0

Approved 0

Rejected 0

Loading requests...

S.No	Employee	Branch / Department	Attendance date	Request type	Status	Submitted	Action

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EMS PRO

Latest Pending Regularizations

Pending Leave Requests

Productivity Analytics

Daily Productivity

Classification Breakdown

Employee Rankings

Individual Calls

Company Contact Master

Enterprise CSV Import

Manager Contact Review

Call Evidence

Campaign Analytics

Lead funnel by employee

Raw vs Lead

Dispositions

Call Operations

Compliance & review by employee

Daily call operations by employee

Review evidence

Call evidence detail

Classify Number

Call Sync Monitor

Employee Management

Add employee

Branch Management

Add branch

Department Management

Add department

Role Management

Add role

Designation Management

Add designation

Holiday Calendar

Add holiday

Holiday List

Attendance Reports

Daily Employee Attendance

Attendance Regularization

Lead Management